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"Synergy, Commitment Are Key to Global Energy Sustainability, Says Bounour

By Favour Ifeoluwa & Akinola Ajibade  The Chief Executive Officer, Egbin Power Plc, Mr Mohktar Bounour says global transition to cleaner energ and sustainable environment are achievable, as long as there is strong synergy and commitment among stakeholders in the value chain.  He spoke during the maiden edition of  Asharami Square in Lagos. This is an initiative introduced and implemented by the Sahara Group, in order to amplify discourse on energy sustainability through  media advocacy globally. He said: " Having analyzed the percentage of global greenhouse emissions attributed to sectors including electricity/heat production, agriculture/forestry and transportation, we are realised that there is need for synergy  and renewed commitment among stakeholders". According to him, Egbin Power has unwavering commitment to reduce carbon emissions and promotes sustainable energy sources, stressing that the need to depeening engagement and advocacy among stakeholders in
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Ikeja Electric introduces 2.0 enhanced service package for customers


By Favour &  Akinola Ajibade


Ikeja Electric( IK) has introduced an enhanced self-service package, with a view  to meet the growing needs of its customers.
Known as Singleview 2.0 web application, the package, which is the latest in its series, boasts of consolidated account management features, which is purposely for the company's customers in need of prepaid, postpaid, maximum demand, non-maximum demand and biletral services. 
Speaking on the package, the firm's Head, Business Innovation and Transformation, Paul Ehiagbonare said it became necessary to upgrade the Singleview platform in line with the company's customer-first, technology-mantra, as the  upgrade would support different classes of customers, while at the same time,  empowering them with features, functionalities and possibilities for excellent customer experience.

Be said: "As a forward thinking, innovative and customer centric organization, the Singleview 2.0 enables customers to have all necessary information at the tips of their fingers including how they can resolve issues and make enquiries without necessarily visiting or calling Ikeja Electric's offices". 
Paul explained further that  platform  serves as a major digital touch point which enables both prepaid, postpaid and bilateral customers to set up a new electricity connection, order for meters, manage their accounts and services online.
He said that that the product allows customers to view and download their utility bills, purchase electricity units/token, view energy usage and balance, view vending history, electricity availability in customer's area, manage multiple meters, manage access delegation, view loyalty reward status as well as tariff classes and rates. The platform also becomes the access point to Ikeja Electric's loyalty program expected to kick off soon.
Similarly, Utility's Company's Acting Head of Corporate Communications, Kingsley Okotie, urged  existing and prospective customers  to sign-up on the user friendly application  in addition to the functions earlier enumerated. 
Other features include enabling customers to know their  payment history and information irrespective of where they made the payments,  requests or complaints for prompt response by the Business Unit/ Undertaking Office in charge of such locations.
He further said that the upgrade to Singleview 2.0 would help in reinforcing the company's performance as a foremost power institution, which is bent on improving  services to its more than one million customers.


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